12
SHIPPER RESPONSE
What is your preferred method for the following:
Quoting
5.8%
39.9%
54.2%
Booking
4.4%
41.4%
54.1%
Tracking
4.3%
60.5%
35.2%
Paying Invoices
3.3%
59.2%
37.4%
Document Retrieval
3.0%
57.8%
39.2%
Escalation Management
23.1%
17.1%
59.8%
0% 30% 40% 50% 60% 70% 10% 20%
Call a Representative (2024)
Email a Representative (2024)
Online Platform (2024)
