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© 2024 Echo Global Logistics. All rights reserved. 800.354.7993 | echo.com 124215070224 EchoDrive® FAQs EchoDrive® FAQs Can I set up notifications? Yes, users can setup real-time email notifications for new loads that become available for any desired lane in EchoDrive Mobile and Web Portal. Notifications are sent based on results that match desired criteria that can be lane-specific and set for specific or ongoing time periods. Is there a cost associated with using EchoDrive? No, EchoDrive is free for all approved, in-network carriers to use. Who is EchoDrive for? The EchoDrive Web Portal is for Dispatchers, Accounting, Planners, Fleet Managers, and Owner Operators. EchoDrive Mobile is for Owner Operators and Company Drivers. How do I sign up for EchoDrive? You can sign up for EchoDrive by visiting echodrive.echo.com or reaching out to your Carrier Representative. To use EchoDrive Mobile, download the app and follow the prompts to request access. When I try logging in, it says my account is currently on hold. What is the reason for this? Most of the time, this is because a carrier's insurance has expired, and we need an updated policy. Other possible reasons might be compliance issues, pending claims, inactivity, or technical issues. Please reach out to EchoDriveSupport@echo.com or your Echo representative to resolve. Why can't I use the Book Now or Automated Carrier Negotiation features on EchoDrive? Possible reasons: • You are a new Echo Carrier and must deliver one full Truckload shipment and submit POD before you have access to these features. • Cargo value of a shipment exceeds the cargo insurance value on the carrier's policy (High Value Shipments). • Shipment is a Targeted Commodity and requires TC-Approved Carriers • Two consecutive years of active authority • 15 loads w/ Echo over the last six months OR 50 loads within the last 24 months • Pass our TC Compliance verification process • To become an Echo TC-approved carrier, please reach out to your Echo Rep or EchoDrive Support • Technical issue • Basic Requirements: How can I search for loads on EchoDrive? • Users can search for available loads by entering the following information: • Specific City/State for Origin/Destination • State abbreviation code • Zone corresponding to the first digit of the zip code • Example: Z6 would search IL, KS, MO, and NE

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