18
CARRIER RESPONSE
When selecting a 3PL/broker, the following attributes are
important to you and your business:
Responsiveness of Rep (Importance Rank: 2024: 1, 2023: 1)
91.1%
64.1%
27.0%
5.3%
0.9%
2.7%
Positive Relationship with Rep (Importance Rank: 2024: 2, 2023: 2)
91.4%
62.9%
28.5%
5.4%
0.7%
2.6%
Efficient Problem Resolution (Importance Rank: 2024: 3, 2023: 3)
89.7%
57.2%
32.5%
6.9%
1.0%
2.4%
Proactive Communication (Importance Rank: 2024: 4, 2023: 5)
88.3%
53.6%
34.7%
8.0%
1.7%
2.1%
Competitive Pricing (Importance Rank: 2024: 5, 2023: 4)
83.4%
53.4%
30.0%
10.7%
3.0%
2.9%
Online Load Board (Importance Rank: 2024: 6, 2023: 8)
79.2%
46.2%
33.0%
15.5%
2.4%
2.9%
Claims Handling (Importance Rank: 2024: 7, 2023: 7)
76.9%
44.4%
32.5%
19.7%
1.2%
2.1%
After-Hours Support (Importance Rank: 2024: 8, 2023: 9)
79.5%
44.2%
35.5%
15.5%
2.3%
2.7%
Fast Payment (Importance Rank: 2024: 9, 2023: 6)
83.7%
44.0%
39.7%
12.0%
1.5%
2.9%
0% 40% 60% 80%
100% 20%
Top 2 Box
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
